Explore Higher Ed Jobs for Latino Professionals

ESSENTIAL JOB FUNCTIONS:

Student Support

• Serves as a College Residency Officer, maintaining responsibility for certifying in-state tuition rates for eligible students.

• Monitors students with temporary/contingent residency statuses and facilitates updates when appropriate.

• Assists individuals with understanding State of Ohio Residency requirements. Works with new and continuing students, gathering information to understand and evaluate their individual circumstances regarding Ohio residency and general policies and procedures.

• Maintains thorough and complete understanding of the guidelines listed in the Ohio Revised and Administrative Codes related to Ohio residency eligibility.

• Interprets those guidelines and relevant College and department policies and procedures to ensure compliance and determine best course of action.

• Reviews incoming information and documentation for completeness, evaluates the documentation confirming satisfaction of Ohio Revised & Administrative Codes requirements making the student eligible for in-state tuition, and responds to student in a timely manner.

• Displays technical competence working within the student information system, document management/workflow system, and other electronic tools.

• Conducts outreach and responds to inquiries in-person, via the telephone, and electronically.

Customer Service

• Provides comprehensive customer service in high volume and challenging fast-paced environment, addressing most issues on the spot and referring student to appropriate department for further assistance as necessary.

• Responds to student inquiries in-person, via the telephone and electronically regarding residency and related matters such as admissions, financial aid, registration and general college policies and procedures.

• Provides explanation and guidance related to State, College, and department requirements and processes.

Classroom & Community Support

• Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements.

• General duties which may include updating/maintaining the Columbus State Residency website, residency application, and residency forms.

• Maintains confidentiality of student records and other information.

• Facilities in-person virtual presentations about residency process to campus departments, students, parents, and potential students both on and off campus.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required departmental meetings and trainings.

• Manages multiple assignments of varying complexity while meeting federal, state, and internal regulations & procedures, with the ability to adapt to changing needs of the College and business partners.

• Hours may include working outside of normal workweek schedule on an as needed basis.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College