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Job Description:

• Maintain a visible presence to promote safety and create a positive, welcoming atmosphere for all attendees.
• Assist with parking operations, including directing vehicular and pedestrian traffic in stadium areas.
• Provide emergency medical response to sick or injured individuals.
• Coordinate parking and special accommodations for attendees with specific needs.
• Deliver clear, direct, and professional communication with event staff, attendees, campus personnel, and partner agencies.
• Engage proactively with students, faculty/staff, and visitors to strengthen community relations.
• Support outside law enforcement and first responders during incidents occurring on college property or during events.
• Assist with crowd management and crowd control during events and emergency situations.
• Support evacuation procedures when required.
• Participate in operational trainings and meetings as assigned.

Qualifications:

• Reading & Comprehension: Ability to understand written and verbal instructions, policies, and correspondence.
• Written Communication: Ability to write clear, concise, and accurate communications and reports.
• Verbal Communication: Ability to effectively convey general information, answer questions, and explain rules and policies to individuals and small groups.
• Professionalism & Diplomacy: Ability to exercise tact and diplomacy to accomplish goals while maintaining order and ensuring compliance.
• Interpersonal Skills: Strong ability to connect and communicate with individuals from diverse social, cultural, and economic backgrounds.
• De-escalation: Ability to calm and manage tense or volatile individuals and situations.
• Radio Communication: Ability to receive and relay information over a two-way radio clearly and concisely.

About Hope College

Hope’s campus is nestled in the heart of downtown Holland, just miles from Lake Michigan. We’ve been part of this community for more than 150 years, growing from the 10 students who enrolled in 1862 to more than 3,100 students on campus today. From the beginning, Hope College has looked to the future. Here, historic architecture fits comfortably with world-class facilities: Van Vleck Hall, built in 1857, is just a block from our Pelletron particle accelerator. Our commitment to our Christian heritage (founded in partnership with the Reformed Church in America) points us to the deepest engagement in academics and in life. This rare combination of deep roots and rigorous preparation for the world of tomorrow equips Hope students to go into the world and make an impact in their communities.

Connections working at Hope College