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Kirkwood Community College
Hotel at Kirkwood Center, 7725 Kirkwood Blvd SW, Cedar Rapids
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Details
Posted: 11-Apr-26
Location: Hotel at Kirkwood Center, 7725 Kirkwood Blvd SW, Cedar Rapids
Categories:
Staff/Administrative
Internal Number: 5304857
GENERAL JOB SUMMARY:
SHIFTS: Some daytime shifts and mostly evening and weekend shifts. This position is tip eligible.
This position must have a valid Iowa driver's license.
Welcome, greet and assist guests with check-in/check-out processes, provide friendly and efficient transportation of guests in the hotel vehicles as needed, and accommodate guest needs during their stay in an attentive, courteous and friendly manner. This includes, but is not limited to escorting guests, opening doors, assisting guests with luggage and keeping the lobby space and entrance areas clean and welcoming.
This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.
UNIVERSAL CORE COMPETENCIES:
- Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
- Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
- Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
- Lead- regardless of title, through positive influence
- Greet incoming guests and escort them to their destination in the building.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Drive the hotel vehicles to transport guests as needed.
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
- Receive and mark baggage by completing and attaching claim checks.
- Assist physically challenged travelers and other guests with special needs.
- Deliver messages and run errands for guests.
- Explain the operation of room features such as locks, ventilation systems, and televisions.
- Keep sundry items clean, organized and stocked for guest purchases.
- Maintain clean, safe and fueled hotel vehicles.
- Maintain lobbies, public spaces and entrance areas (internal and external) for travelers or guests to have a safe and welcoming experience.
- Maintain compliance with required training as designated by supervisor.
PERFORMANCE EXPECTATIONS:
- Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
- Excellent phone etiquette & communication skills.
- Must have professional appearance and attitude.
- Must have knowledge of the local area.
- Serve as professional role model.
- Assist students in achieving course objectives.
- Coach and nurture student in performance of skills.
- Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
The following physical conditions and hazards may be encountered while working in this position:
- Indoor environment
- Outdoor environment
- Extreme temperatures
Position involves working in an office setting. Constant (67-100%) standing, pushing, pulling and grasping, talking and hearing. Frequent (34-66%) reaching and viewing a computer, and other types of close visual work. Occasional (10-33%) sitting, repetitive motion.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned
About Kirkwood Community College
As one of Cedar Rapids' top employers, Kirkwood rewards employees with competitive compensation, benefits packages, packages, and more, including: Tuition reimbursement, Generous leave policies, Choice of retirement programs, and Competitive total rewards packages. Also included are discounts, free admission to performing and athletic events, and a computer and software purchasing program. More than 160,000 people call the Cedar Rapids-Iowa City Corridor home. Enjoy our vibrant theatre and music scene. Join a rec league or curling team. Attend hockey, football, baseball, or roller derby events. Taste the local flavor at area restaurants in Cedar Rapids and Iowa City.
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