Explore Higher Ed Jobs for Latino Professionals

• Accepts calls on current, past due, and delinquent student accounts
• Completes appropriate forms/reports, and corresponds with student as needed
• Works with college-wide student services staff and program coordinators to research and resolve or redirect student disputes and appeals.
• Handles a variety of customer situations and disputes using tact, diplomacy, and patience to defuse irate/angry customers
• Assists college-wide staff and students with interpretation of information on student accounts and related college policies and procedures
• Assists customers with inquiries on deferred payment arrangements
• Invoices third party companies for student, and also University Tuition Assistance  Liaison
• Assists customers with inquiries regarding 1098-T tax reports, including correcting student account records
• Performs other duties as assigned 

Bachelor's degree in Accounting, Finance, or related field, excellent customer service, orientation, and negotiation skills required.

About Alabama State University

Alabama State University is located in historic Montgomery, Alabama on a beautiful 172-acre campus featuring lush landscaping, historic landmarks, and both modern and traditional facilities that pay homage to the University's proud past and bright future. The campus is located a short walk from the state capital, the state government complex, and downtown Montgomery, making the downtown business and entertainment district, art galleries, state archives, museums, and historical sites readily accessible.

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