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Position Number: 009980

Department: Facilities Management (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

• Analyze operational and financial data to identify trends, risks, and opportunities for improvement across Facilities Management.
• Develop and maintain performance metrics, KPIs, and dashboards to support decision-making.
• Translate complex data into clear, actionable insights and recommendations for leadership.p
• Integrate analytics with quality review findings and process improvement initiatives.
• Evaluate work management data (e.g., backlog, response times, labor utilization) to assess service delivery performance.
• Support strategic and operational planning through data analysis and scenario evaluation.n
• Ensure data accuracy and consistency by identifying and resolving data integrity issues.
• Prepare reports, dashboards, and decision-support materials for leadership and stakeholders.
• Serve as a consultative partner to operational units in interpreting performance data.
• Support performance monitoring activities, including data collection, validation, and reporting processes.

Minimum Experience / Education:

• Bachelor's degree in Business Administration, Public Administration, Data Analytics, or related field; or equivalent combination of education and experience
• Experience in data analysis, business analysis, or operational performance evaluation
• Experience interpreting data and providing insights to support decision-making

Preferred Education Skills and Experience:

• Experience in facilities management, maintenance operations, or similar service environments
• Experience working with KPIs, performance metrics, and dashboards
• Proficiency in Tableau, Excel, Smartsheet, or similar tools; working knowledge of Smartsheet preferred
• Experience supporting quality, compliance, or process improvement initiatives
• Familiarity with work management or CMMS systems

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About The University of North Carolina at Charlotte

UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.

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